What is Exo Trading LLC?

Exo Trading LLC is a trusted UAE-based e-commerce platform offering a wide selection of premium perfumes, skincare, beauty products, electronics, fashion, and everyday essentials—all guaranteed 100% authentic.

Where is Exo Trading LLC located?

We are proudly headquartered in the United Arab Emirates and cater exclusively to customers across the UAE.

Are your products genuine?

Yes, all our items are sourced directly from authorized distributors and brand partners to ensure authenticity.

How can I contact your customer support team?

Our customer service team is available to assist you with any questions or issues. Contact details :0509490801 Shipping & Delivery

Where do you deliver?

Currently, we deliver only within the United Arab Emirates.

How long does delivery take?

Orders are processed within 0–1 business day (Sunday to Friday) and typically delivered within 1–2 business days depending on your location.

Is delivery free?

Yes, we offer free delivery on orders over AED 150. A shipping fee of AED 15 applies to orders below this amount.

Do you offer Cash on Delivery (COD)?

Yes, COD is available across the UAE on eligible orders.

Can I track my order?

Once your order is shipped, you’ll receive a tracking link via SMS or email for real-time updates.

Orders & Payments

Which payment methods are accepted?

We accept credit/debit cards and Cash on Delivery (COD). Additional payment options may be available at checkout.

Can I cancel my order after it’s placed?

Orders can be canceled before shipment. Once dispatched, cancellations are no longer possible.

How do I use a discount or promo code?

Enter your discount code during the checkout process before completing payment.

What if I receive a wrong or damaged product?

If there’s any issue with your order, please contact us immediately and we’ll arrange a resolution, either a replacement or refund.

Returns & Refunds

What is your return policy?

You may return eligible products within 15 days of receipt, provided they are unopened and in original condition.

14.How do I request a return?

Get in touch with our support team through email or chat to initiate your return request.

Are there items that cannot be returned?

Due to hygiene regulations, used or opened items such as cosmetics and personal care products cannot be returned.

How long does it take to receive a refund?

Refunds are typically processed within 7–10 business days after the returned product has been received and inspected.

Additional Information

Do you offer gift wrapping?

Yes, we offer gift-wrapping services for select products during checkout.

How can I stay informed about deals and new launches?

Follow us on social media or subscribe to our newsletter to stay updated with the latest offers and arrivals.